By implementing Salesforce Sales Cloud, Pearlcard has accomplished a central application with all the available customer data which gives a clear overview. Pro-activity and the need to know everything about the clients, gives Pearlcard the high standard to fulfill their services like travel, lifestyle, concierge, healthcare, design, events and many more.
Knowing the clients interests, hobbies and preferences, for instance Pearcard can offer the right concert tickets or can organize the best events. A simple birthday alert and an overdue ID card alert, gives Pearlcard a personal touch in relationship management. Management has much more insight about the progress of the organization of several events, like the location, the goodie bags, entertainment, invitations and staff.
By using standard reporting, less manual copying of data and less time to search for data in various systems, Pearlcard is focusing on insights obtained from the overviews from Salesforce, so that employees are better supported to perform and processes are improved.