Remote Center

Remote Center

Innovate while saving costs?

The OSH Remote Center (RC) is a department of consultants that helps companies remotely support and manage Salesforce applications. Through the RC, OSH enables its customers to save costs and at the same time increase the return from Salesforce applications.

We see an increasing need among our customers to make and keep IT costs manageable. The desire to innovate and to be able to implement changes quickly is often at odds with this. The RC helps our customers achieve both objectives. Organizations that use the RC are able to flexibly scale up or down capacity through flexible forms of subscriptions.

Remote Services SLA (Service level agreement)

We habe a response time of 1 working day. Execution management or impact analysis is a maximum of 4 hours. After impact analysis, approval will be requested to carry out the estimated work.

Our customers receive a monthly SLA report, which includes:

  • Status of all service requests
  • Time spent on the service requests
  • Amount of credits