Remote
support Center

Innovate while saving costs

The OSH Remote Support Center (RC) is a department of consultants that helps companies remotely support and manage Salesforce applications. Through the RC, OSH enables its customers to save costs and at the same time increase the return from Salesforce applications.

We see an increasing need among our customers to make and keep IT costs manageable. The desire to innovate and to be able to implement changes quickly is often at odds with this. The RC helps our customers achieve both objectives. Organizations that use the RC can flexibly scale up or down capacity through flexible forms of subscriptions.

Service level agreement

Response time

Within 1 working day

Execution Management or
Impact analysis

Within 4 working hours

Approve the estimated work

Before we carry out the estimated work we will request your approval

Receive a monthly report

Amount of credits used

50%

Status of service requests

80%

Time spent on service requests

60%