Implementations

Unprecedented possibilities

Salesforce offers unprecedented possibilities for an optimal 360-degree customer view to increase ROI and customer satisfaction. With the aim to work smarter, create a clearer overview, better insights, improved forecasting & give support to your employees.

It is sensible to immediately focus on the user-friendliness and direct benefit of the users and management during the implementation. Focusing on insights obtained from the overviews from Salesforce is the starting point, so that employees are better supported to perform, and processes are improved.

It is important to keep the implementation compact and to keep the focus on the above elements. Make improvements, extensions, and integrations in subsequent phases, so that the configuration after implementation remains clear and user-friendly.

Our way of working

Meet OSH

Meet OSH

With a Kick-off workshop we present our team and the road to success. We prefer an Agile way of working, but Waterfall or something in between will also do.

Analyse

Analyse

During the Kick Off workshop with the stakeholders on location, the user stories and processes are elaborated in a solution design. During this workshop, possible pain points (for example user adoption) are also identified and choices are made to remove these pain points.

Design

Design

In this phase we set up the basis of Salesforce with configuration in accordance with the solution design and user stories. Design and support for the processes to be followed and ease of use will be central to the Salesforce design. A workshop will be given to present the configuration. During the validation workshop, the created functionality will be reviewed and mirrored to the solution design.

Develop

Develop

Custom made solutions by coding can be very useful to optimize the configuration. Integration with the various available solutions is a very important part to achieve an optimal 360 degree customer view.

Support

Support

Training, Go-Live assistance and Remote Support is essential to get the most out of your Salesforce environment. OSH supports the client in Salesforce knowledge. The higher the Salesforce knowledge level at our clients, the more successfully they understand and use the Salesforce Platform.

Improve

Improve

The Salesforce Platform offers many possibilities for optimizing the 360-degree customer view by improving customer satisfaction and increasing profits. We would like to advise and support you in all possibilities.

Let׳s Meet

Coffee is on us

Give us a call​​

+31 (0)6 813 502 55

We're on the map​​

Kleverparkweg 55
2023 CB Haarlem

Send us a message​​

ArnoCoevoet@osh.nl

Want to know more about our services and how we can help ?

Let’s talk

Contact

Kleverparkweg 55
2023 CB Haarlem
T: 06 – 813 502 55
M: ArnoCoevoet@osh.nl

We help you to get the most out of your business with Salesforce. Implementation and Optimization with the most efficient and effective business solutions.

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