Optimization Sales & Service Cloud

Challenges we fixed

Implement Salesforce for Sales & Service to improve customer journey and enable 360 client view throughout the organization.

T-Mobile wanted to make HR data leading for user management on all their applications. An integration with an Identity and Access management tool should enable them to do so.

Solutions

Automated User Management
Users are created/deactivated based on HR data. The right profile and permissions sets are added automatically.

Smart Configuration
HR data and access are managed with the help of a new role hierarchy in Salesforce.

Improved Integration IAM
We made sure that there is a good integration between Salesforce and the IAM supplier to enable the automated process.

Customer Experience

“I have found OSH to be a very valuable implementation partner, because of their extensive Salesforce expertise, result driven attitude and display of ownership. They simply get the job done well. Highly recommended!”

CRM Manager, T-MOBILE