Working from home during COVID-19 brings the challenge of keeping the teams aligned and since this SLM solution was new to Zorg en Zekerheid, adoption was the biggest challenge.
This process was implemented in a live production environment where disruptions would cause unrest, agitation, and stress across the users in an already difficult time. We managed to bring SLM to production within budget and the timeframe without any disturbance.
Part of this project was connecting to a countrywide portal (VECOZO) where agreements are stored between healthcare facilitators and healthcare insurance companies. The challenge here was to deal with inserting and mutating large amounts of data, without disrupting other applications. We managed to make use of the Salesforce Bulk API and established a nightly batch to deal with this.
The financial agreements are manually created as part of the agreement using an intuitive app in Salesforce. This information needed to be aggregated with other reports from other systems. Via an ETL we managed to connect to a BI tool (Tableau) where SLM was established. This effort improves efficiency and visibility by automating and connecting the datapoints.